Terms and Conditions of Sale

Contract
Acceptance of an order by Maxbal Genealogy in writing to the address given by you or by email to the email
address given by you on an order or receipt of payment by Maxbal Genealogy for goods purchased from our
web site shall form the contract between you and Maxbal Genealogy and these terms and conditions will
apply to the contract.

Contract Law
The contract between Maxbal Genealogy and you is subject to the laws of England

Prices
Prices for non-custom designed items are detailed on our web site and price lists which are available on
request.
On receipt of an enquiry for custom designed products and/or services Maxbal Genealogy will issue a
quotation which will show the price and details of the product and/or service. The quotation is available for
acceptance by you for a period of 30 days from issue. Maxbal Genealogy reserves the right to amend the
quoted price should changes requested by you in the design of products result in a change to the printed
size or quantity and in the case of services result in a change to the time required to provide those services.
Maxbal Genealogy will inform you of any such price change before carrying out the changes.

Shipping/Postage Charges
Shipping/Postage is free on all products.

Shipments To Destinations Other Than The UK
Each country may have variable taxes and duties levied depending on the product.
You are responsible for these additional taxes.
Some countries may also charge VAT (Value Added Tax).
You should ensure that you are aware of the import tax, and VAT in your country as you will be liable for the
cost of return shipping of your purchase if you refuse to pay the tax on your shipment.

Proofs
Maxbal will provide you with a pre-production proof of your custom designed genealogy charts. The proof
will be in pdf format. The proof will be sent by email to the email address given by you on the order form.
The copyright of the proof is owned by Maxbal and the proof will contain a watermark which must not be
removed.

Terms of Payment
All goods must be paid for in full before dispatch. Goods will not be dispatched until Maxbal Genealogy is in
receipt of cleared funds and will normally be dispatched within seven working days.
Payment can be made by credit or debit card through the secure payment system on our web site or by
cheque or money order made payable to Maxbal. Our secure payment system is managed by PayPal.
When paying by eCheque through PayPal it will take 5 to 7 working days for your eCheque to clear.

Information Supplied By You
You are responsible for the accuracy of the information that you supply to us. Maxbal reserves the right to
make additional charges for making any changes to data supplied by you where you request such changes.
Maxbal will inform you of any such additional charges before making changes.

Confidential Information
Maxbal will treat all information, documents, photographs and records submitted by you as confidential and
will not share, loan, or disclose their contents to any third party without your written permission. Nor will
Maxbal exhibit the documents or display them on its web site without your written permission.

Copyright
You warrant that you own the copyright to all documents, graphics or photographs that are to be reproduced
or that you have obtained permission from the copyright holder to allow the documents, graphics or
photographs to be reproduced.
Maxbal acknowledges that you or others own the copyright to any document that you supply to us where the
document or documents are not in the public domain.
Our products are protected by copyright. You acknowledge that the copyright to genealogy charts designed
and/or supplied by Maxbal is owned by Maxbal. You must not make copies of any of the Maxbal family tree
charts, research forms or any other product or any part of a product.
We always prosecute to the full extent of the law when we identify a breech of our copyright.

Your Right To Cancel
You have the right to cancel your order with us as follows: -

for custom designed genealogy charts and products at any time before you approve the final
design for printing.

for non custom designed products within a period of seven working days after you receive them.

for graphics supplied in electronic format at any time before we dispatch your order.

for services at any time.

If you decide to cancel you must send an email to sales@maxbal.co.uk telling us that you wish to cancel
your order.

In the event of cancellation you will be entitled to a full refund for any monies paid against cancelled
products and the unused portion of payments made against services.

You are responsible for the cost of returning any cancelled goods to Maxbal.

Goods must be returned undamaged and in their original packaging. If goods are returned damaged or not
in their original packaging we reserve the right to deduct reasonable costs from the refund amount to make
the goods fit for sale.

We will refund you within 30 days of receiving the cancelled goods.
L C
Just writing to let you know how happy I was with everything you did on our family tree. The chart was great (much larger than I expected, but our floor was just about big enough!!) and the report was perfect - I love the red covers and the parchment paper. Everyone commented on how well everything had been put together and we agreed that we couldn't think of any improvements that could have been made. My sister was very touched and in tears for most of the evening! The family will have a lot to talk about over Christmas! I would definitely like a copy of the chart and possibly an extra copy of the report, but I'll be in touch later about these.


D B
I have checked the chart and it is great.


B D
I was very pleased with the final product and will be doing business with you again soon.


J R
I have folded and pasted the chart into the family book and it is excellent.


M L
I appreciate all the help and advice you have given so you can supply the best possible chart. The service your company give is excellent.


S S
We received the chart Friday morning - it was just what we wanted.


C W
Once again, I would like to thank you for the time and trouble you have taken with my family tree - dare I say, beyond the call of duty! - and it is much appreciated.  We've certainly shared a few emails and you have given me loads of extra help which has been a real boon.


B P
Received my chart today and it is perfect, so pleased with it, thank you for your time and trouble.
What our customers have to say about us...
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[t] +44 (0) 118 988 3235
[e]
info@maxbal.co.uk